I have a problem with my watch. How can I ship my watch to you?
Answer: You can send your watch to:

TIME ZONE INC.
5500 GROSSMONT CENTER DR.

SUITE#335
LA MESA CA, 91942

Also, please include the problem with your watch (i.e. "watch stopped running", "needs new battery", "needs new watch band", etc.)

and your name and contact information so that we can contact you for an estimate and verify your shipping address for later use.

2. How much is shipping?
Answer: All watch orders placed on this website will be shipped free of charge.

3. Will I get charged sales tax?
Answer: Sales tax is automatically added to orders billed to residences in California. After entering your billing and shipping information, you will be given an opporunity to view your total purchase before entering your Credit Card information.

4. What forms of payment are accepted?
Answer: MasterCard, VISA, are accepted, as well as Money Orders, Cashier's Checks, and Cash.  If you plan on purchasing with Money Orders or Personal Checks, please be aware that orders will be held for 21 days as the check clears. Please call or send us a list of what you plan to order to our store.

5. How long should the battery in my watch last?
Answer: All batteries replaced by us should last at least a year or more. Anything less than that most likely means that your watch may have a movement problem and a servicing will be needed.

6. How often should I service my watch?
Answer:  Mechanical watches require servicing every 18 months to 4 years. Other mechanical watches between 3 to 5 years Quartz watches should be serviced every 2 to 3 years.

7. How long will it take to repairs my watch?
Answer:  Most battery replacements can be done on the spot and you would only have to wait 5-10 minutes. Other minor repairss may take a couple days, and most servicings will be repairsed in 2-3 weeks. We make sure that you get your watch back quickly and with quality.

Warranty

All watches that we service carry a one year warranty on work performed. Parts subject to normal wear such as crystals, straps, etc. are not covered under warranty, neither is damage as a result of abuse. We use Genuine Rolex™, Tag and Omega replacement parts. One exception would be on vintage watches were original parts are no longer available. Warranty void if watch is-misused or abused - opened by someone other than us - water damage

Watch Repairs Estimates